Dispatch window
Made to order, then tracked
This page separates production time from courier time so expectations stay clear from the start.
Shipping & Returns
Clear policy details to help you purchase with confidence.
Tracked dispatch updates
Damage support within 7 days
Guidance before you order
Secure Stripe Checkout
Tracked Delivery Included
Carefully Packed Prints
Support via Contact Form
Support path
Damage help is direct and documented
If something arrives incorrectly or damaged, the contact path and response window are now easy to find before checkout.
Pre-purchase help
Sizing and framing questions belong here too
Visitors can resolve uncertainty before ordering instead of dropping out during product selection.
Shipping
Orders are dispatched from Australia. Tracking details are sent once your order is prepared.
- Production and handling: 3-7 business days
- Australia shipping estimate: 2-7 business days
- International shipping estimate: 7-18 business days
Returns
If your order arrives damaged or incorrect, contact us within 7 days with photos and your order details.
- Damage claims accepted within 7 days of delivery
- Replacement or refund issued after review
- Change-of-mind returns may not apply to made-to-order prints
Need Help?
For order support, sizing help, or framing guidance, send a message and include your preferred artwork title and size.
Contact TristinaCollector support routes
Resolve doubt, then keep moving
Support links stay easy to scan so help, story, and shopping are always one click apart.
Ask directly
Need a recommendation or update?
Contact Tristina for order questions, framing help, or advice on choosing the right print for your space.
Artist provenance
See who is making the work
Review the process and place behind the collection before you buy.
Guide content
Read the journal while you decide
Move from policy detail into field notes, techniques, and inspiration instead of dropping out of the journey.
Return to shopping
Go back to the collection with more confidence
Once the delivery and support questions are resolved, continue browsing with fewer unanswered objections.
FAQs
How long does shipping take?
Production and handling typically take 3-7 business days. Delivery in Australia is usually 2-7 business days, while international orders are generally 7-18 business days.
What if my order arrives damaged?
Please contact us within 7 days of delivery with your order details and photos of the issue so we can arrange a replacement or refund review quickly.
Can I return made-to-order prints if I change my mind?
Change-of-mind returns may not apply to made-to-order prints. Reach out before purchase if you want help selecting size or finish.
Ready to move
Review the policy, then continue with less friction
Resolve any remaining doubt here, then continue browsing or reach out for direct support.